A Conflict Manager – Diplomat and Negotiator. Learn What Skills Required
A conflict manager is a specialist who helps prevent conflict situations and find constructive solutions. Higher education is necessary for work. The conflict manager plays the role of a kind of “world mediator” between the opposing parties, no matter who they are, and for whatever reason, a conflict breaks out between them. It can be just two people, a person, and a whole team, or even two teams, each of which is united by the right anger due to unfavorable interests.
Short description of main duties of conflict manager
The conflict manager is well versed in the prerequisites for the emergence of conflict situations, the features, and algorithms of their flow, the behavioral styles of the warring parties, and, of course, the ways of constructively resolving such situations. With the help of these services, you can maintain the same psychological climate in the team, so that employees do not get distracted, and work smoothly, which benefits the entire organization.
A conflict manager can work in the same team on an ongoing basis. He or she can run his or her own practice and help people who turn in a state of acute conflict to find a solution to the current problem.
Characteristics of the profession
As the psychological literacy of the population develops and improves, and leaders at all levels begin to understand how much depends on human resources, there are more and more vacancies for a conflict manager.
The main tasks of such specialists usually include the following:
- Conflict prevention (if possible).
- Resolution at the initial stage of conflicts that can be resolved before moving into the active phase.
- Find ways to compromise in resolving conflicts. Assistance to the warring parties in the implementation of a compromise solution. psychological support for participants in the conflict.
- Developing programs and guidelines that help to avoid escalating mental stress on the team when they make difficult decisions.
In a general sense, the conflict manager is responsible for ensuring that people in the team are as calm and comfortable as possible. If such a person leads a private exercise, his or her main task is to resolve each individual conflict, which not only satisfies participants but also gives them the knowledge and skills to constructively resolve other conflict situations in the future.
Important personal qualities for conflict management
To be a successful conflict manager, you need to have a fairly high level of empathy, combined with the ability to follow sober logic. These experts should be able to listen to other people and understand them, but they should be guided not by emotions, but by actual models of conflict situations and algorithms for their resolution. In addition, resilience to stress is important for working in this field.
If the conflict enters an active phase, its participants may not behave politely with each other and with the “peace broker” who is trying to help them. It is very important here not to give free rein to your emotions because otherwise, the conflict manager can turn into a third party to the conflict.
If you want to learn more about the specifications of conflict management, just visit The Skills Network and pick up the corresponding course.
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